Why do I need to use Call Catchers?
Because money is lost with every call that goes unanswered! 80% of callers hang up when they hear an answering machine and 100% hang up when they hear an engaged tone! Call Catchers can ensure that both of these scenarios are avoided, and that every single call counts. You’ve advertised for these calls, so why lose them?
What if I don’t have an office but I don’t want my callers to know?
We can be your “virtual receptionist”, your “switchboard”, your “marketing department” or your “customer service centre” – whichever you prefer! Callers don’t need to know that some or all of your calls are being diverted to us, and we certainly won’t tell them.
How do I set the service up?
By giving us a ring on 01792 224300 or 0800 1357 368 so that we can find out exactly how your business works, who’s involved, your product / service details, and familiarise ourselves with the business so that we can portray the best possible image for you. We then provide you with a unique telephone number. You can then either publicise this number to you customers and in you advertising, or simply divert you current number to this line. Standard BT services allow you to divert and un-divert your phone simply by using the keypad. Please see our ‘How To Divert’ guide. Once diverted, all calls are answered courteously, professionally and of course in your own company name by our trained staff.
Can I decide when to divert my calls to you?
Yes. You can either divert all your calls to us, calls that are unanswered after 10 seconds, or calls made when your line(s) are engaged.
You can divert and un-divert calls as many times as you wish during the day.
What are your office hours?
Our hours of operation are from 9:00 am until 5:30 pm from Monday through Thursday, and 09:00 am until 5:00 pm on Fridays.
What happens out of office hours?
Out of office hours, you can either stop diverting your number to us, or else have your calls answered by voicemail. All messages will be forwarded to you at the beginning of our next business day. There is NO EXTRA CHARGE for this service.
How do I receive my messages?
There are a number of options and we can tailor the service according to your specific needs. You can choose whether we forward messages to you by email or txt message, or even both at no extra charge. Our service includes the forwarding of messages to 1 mobile phone by text message, plus to 2 further emails if required. See how we send our messages.
What happens if more than one person rings at the same time?
We ensure that we have enough trained receptionists available to handle all calls, and have a team of 3 dedicated receptionists working on your account. Our average response time is just under 5 seconds. In fact, on average, we exceed 90% of calls being answered in less than 5 seconds.
I divert my calls to my mobile if I can’t take them. Why should I change?
You have to pay for the cost of calls from your landline to your mobile. If the call is 7-8 minutes, it’s probably cheaper for us to take the message and for you to follow it up! Mobiles also lose reception and can be an unprofessional way of handling new business enquiries. If you’re in a meeting, you will typically have your mobile turned off. With over 70% of callers refusing to leave a message on voicemails, you could be losing business to your competitors.
How do I divert my phones?
Please see our section dedicated to helping you to divert your phones.
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Canolfan Gorseinon, Millers Drive, Gorseinon, Swansea SA4 4QN Tel: 01792 224300
