A Telephone Answering Service Tailored For YOUR Business

Your team of Call Catchers can be your “virtual receptionist”, your “switchboard“, your “marketing department” or your “customer liaison centre” – whichever you prefer! Callers don’t need to know that some or all of your calls are being diverted to us, and we certainly won’t tell them.

By giving us a ring on 01792 224300 or 0800 1357 368 so that we can find out exactly how your business works, who’s involved, what your company offers, and familiarise ourselves with the business so that we can portray the best possible image for you. We then provide you with a unique phone number. You can then either publicise this number to you customers and in you advertising, or simply divert you current number to this line. BT and Virgin Media allow you to divert and un-divert your phone simply by using the keypad. Please see our ‘How To Divert Your Calls’ guide. Once diverted, all calls are answered courteously, professionally and of course in your own company name by our trained staff.

Yes. You can choose to either divert all your calls to us, calls that are unanswered after 10 seconds, or calls made when your line(s) are engaged.

You can divert and un-divert calls as many times as you wish during the day.

Our hours of operation are from 9:00 am until 5:30 pm from Monday through Thursday, and 09:00 am until 5:00 pm on Fridays.

Out of office hours you can either stop diverting your number to us, or else have your calls answered by voicemail overnight (excluding weekends). We provide a voicemail box where all messages will be forwarded to you at the very beginning of our next business day, at NO EXTRA CHARGE.

There are a number of options that we can tailor according to your specific needs. Choose whether we forward messages to you by email or text message, or even both at no extra charge. We include the forwarding of messages to 1 mobile phone by text message, plus to 2 further emails if required. See how we send our messages.

We ensure that we have enough trained receptionists available to handle all calls, and have a team of 3 dedicated receptionists working on your account. The average response time is just under 5 seconds.

In fact, on average, we exceed 90% of calls being answered in less than 5 seconds.

You have to pay for the cost of a call from the landline to the mobile. If the call is 7-8 minutes, it’s probably cheaper for us to take the message and for you to follow it up! Mobiles also lose reception and are an unreliable way of handling new business enquiries. If you are in a meeting, you will typically have your mobile turned off. With over 70% of callers refusing to leave messages on voicemails, you could be losing business to your competitors.